Anti-fraud Policy

Anti-Fraud Policy

At YourHistoryGuide, we take digital fraud seriously to protect our business and our customers. This Anti-Fraud Policy outlines how we detect, prevent, and respond to fraudulent activity on our store.

1. Overview

Due to the nature of digital products, where delivery is instant and irreversible, fraudulent transactions pose a unique risk. We reserve the right to cancel, refund, or block any transaction that appears suspicious or violates our respective rights.

2. Fraud Detection Measures

We use the following measures to detect and prevent fraudulent activity:

  • Our store is built on Shopify, who are Level 1 PCI DSS certified; the highest level of compliance: click here for more information
  • Third-party fraud detection on delivery application.
  • Additional measures:
    • Verification of address (AVS verification) on credit card transactions.
    • Verification of CVV on credit card transactions.
    • Monitoring for use of temporary or suspicious email addresses.
    • Monitoring for and blocking unusually large orders or multiple rapid orders.

3. Digital Download Protection

To reduce the risk of unauthorized sharing or chargebacks:

  • Download links are monitored and will expire after 2 downloads.
  • Downloads are tagged with unique identifiers.
  • IP addresses are logged for downloads and monitored for anomalies.
  • Access to downloads may be delayed pending manual review for suspicious transactions.

4. Refund and Chargeback Policy

We do not offer refunds on digital downloads unless required by law or in cases of verified technical issues. Chargebacks on delivered digital products will be disputed with documentation of delivery and download activity.

Those who initiate fraudulent chargebacks may be:

  • Permanently banned from making future purchases.
  • Reported to relevant fraud prevention networks and platforms.

5. Reporting Fraud

If you believe your payment information has been used fraudulently on our store, please contact us immediately at customersupport@yourhistoryguide.com  We will investigate promptly.

6. Policy Updates

We reserve the right to modify this policy at any time. Changes will be posted on this page.

Date 5th June 2025

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